1. Overview & Scope
Maitriverse ("we", "us", or "our") operates a monitored service marketplace connecting individuals seeking relationship guidance, emotional clarity, attraction masterclasses, and companion services ("Buyers") with independent service providers ("Providers").
This Privacy Policy details how we collect, process, disclose, and safeguard your personal information when you register, browse, or communicate on Maitriverse. By accessing or using our platform, you acknowledge that you have read and understood this policy.
2. Information We Collect
We collect several categories of information to maintain a safe, verified marketplace:
Account & Identity Info
Full name, email address, password hash, phone number, state/city location, and profile preferences upon account creation or Google Sign-In.
Provider KYC Verification
For providers: government ID documents, professional certifications, photos, bio summaries, and bank payout account information.
Communications & Bookings
Platform chat transcripts, connect requests, service options selected, session timetables, and customer support queries.
Technical & Usage Data
IP address, device identifiers, browser type, operating system, timestamped access logs, and session cookie data.
3. How We Use Your Data
- Service Delivery: Facilitating connection requests, scheduling sessions, and connecting Buyers with suited Providers.
- Payment Processing: Processing service fees securely via PCI-DSS compliant partner payment gateways (e.g. Razorpay).
- Safety & Verification: Screening provider profiles, verifying identities, and monitoring platform activity against fraud or harassment.
- Customer Support: Resolving service disputes, refund requests, and technical issues.
4. Monitored Marketplace & Identity Protection
Maitriverse employs strict privacy controls to safeguard both Buyers and Providers:
Anonymous Profile Browsing
Buyers can explore provider offerings without disclosing personal contact numbers or home addresses. Direct communication remains contained within Maitriverse's encrypted messaging interface.
Monitored Chat: To uphold our strict Code of Conduct and ensure safety, messages sent through our chat room may be stored and reviewed by automated safety tools or authorized moderators in response to reported policy breaches.
6. Your Rights & Choices
You maintain rights regarding your personal information, including:
- Access & Export: Request a copy of the personal data held about you.
- Correction: Update inaccurate account or profile information via your account dashboard.
- Account Deletion / Erasure: Request the deletion of your account and personal records by contacting support (subject to legal retention obligations).
7. Data Retention & Age Restriction
We retain personal data for as long as your account remains active or as needed to comply with tax, legal, and regulatory obligations.
18+ Age Limit: Maitriverse is strictly intended for individuals who are at least 18 years of age. We do not knowingly collect personal data from minors.
8. Contact Data Protection Officer
For any privacy queries, data access requests, or security reports, please reach out to our team:
Maitriverse Privacy & Compliance Team
Email: privacy@maitriverse.com
Support Hours: Mon–Fri, 9:00 AM – 6:00 PM IST