Refund & Cancellation Policy

Maitriverse strives to maintain complete transparency and fairness for both Service Buyers and Providers. Because services on our platform involve dedicated time reservations and personalized guidance, cancellations and refunds are subject to established guidelines.

You are eligible for a 100% full refund under the following conditions:

Refunds will NOT be issued under the following circumstances:

• Completed Sessions: Once a service or coaching session has been conducted, the fee is non-refundable.
• Late Cancellation / No-Show: Buyer fails to attend the scheduled session without providing at least 12 hours prior notice.
• Conduct Violations: Account termination due to harassment, policy breach, or attempting off-platform payment circumvention.

If you encounter an issue during a session (such as early termination by provider or severe service mismatch), you must submit a dispute claim within 48 hours of the scheduled session end time.

Our support moderation team will review platform chat logs, session recordings (if applicable), and provider notes to resolve the dispute impartially.

Once a refund claim is approved by Maitriverse support, the refund is immediately initiated via our payment partner, Razorpay.

To request a booking cancellation or refund:

1. Log in to your Maitriverse account and visit your Bookings Dashboard.
2. Select the relevant booking and click Cancel / Request Refund.
3. Provide a brief reason for the request and attach any supporting screenshots.
4. Alternatively, email our resolution desk with your Booking ID: